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Privacy Policy – Naisula  Camps   And   Lodges

Last updated: 23/12/2025

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1. Introduction

This Privacy Policy explains how Naisula Camps And Lodges LTD (“the Camp”, “we”, “us”) collects, uses, stores, and protects personal information from guests and visitors. By using our website, booking with us, or staying at the Camp, you consent to the practices described in this Policy.

 

 

2. Information We Collect

We may collect the following types of information:

 

A. Personal Information

  • Full name

  • Contact details (email, phone number, address)

  • Passport or ID details (required by Tanzanian law for guest registration)

  • Payment information (processed securely through third‑party providers)

  • Emergency contact details

 

B. Booking & Stay Information

  • Travel dates

  • Special requests or preferences

  • Dietary requirements

  • Activity participation (e.g., game drives, excursions)

 

C. Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

 

 

3. How We Use Your Information

We use personal information to:

  • Process and manage reservations

  • Communicate with you before, during, and after your stay

  • Comply with legal requirements (e.g., guest registration with authorities)

  • Improve our services and guest experience

  • Ensure safety and security within the Camp

  • Process payments and issue invoices

  • Send optional marketing communications (only with your consent)

 

 

4. Legal Basis for Processing (Tanzania & International Guests)

We process personal data based on:

  • Your consent

  • The need to fulfill a booking or service contract

  • Compliance with Tanzanian legal obligations

  • Legitimate interests such as improving guest experience and ensuring safety

 

 

5. Sharing Your Information

We may share your information with:

  • Authorized staff who need it to provide services

  • Payment processors for secure transactions

  • Government or park authorities when required by law

  • Trusted service partners (e.g., transfer companies, activity providers)

  • Emergency services if needed for safety or medical reasons

We do not sell or rent your personal information to third parties.

 

 

6. Data Security

We take reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access. However, due to the nature of online communication and remote safari environments, no system can be guaranteed 100% secure.

 

 

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your booking

  • Comply with legal and tax obligations

  • Resolve disputes

  • Improve our services

After this period, data is securely deleted or anonymized.

 

 

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (where legally permitted)

  • Withdraw consent for marketing communications

  • Object to certain types of processing

To exercise these rights, contact us using the details below.

 

 

9. Cookies & Website Tracking

Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, though some features may not work properly.

 

 

10. Children’s Privacy

We do not knowingly collect personal information from children without parental consent. Parents or guardians are responsible for supervising minors during their stay.

 

 

11. International Transfers

Because we operate in Tanzania and host guests from around the world, your information may be processed in countries with different data protection laws. We take steps to ensure your data is handled securely.

 

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

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